Reture Policy

At Metromobility.com, our goal is to help you choose the right mobility product with confidence. However, we understand that in some cases a product may not meet your expectations. If you need to return an item, please review the return details for your specific product before proceeding.

Each product page includes a dedicated “Return” tab, which outlines the exact return conditions for that item. Please review this information carefully, as return eligibility and fees may vary by product.

Important Delivery Inspection Notice

Please inspect your product immediately upon delivery.

  • If the product is damaged or not the correct item, do not accept the delivery.

  • If the item was delivered without a signature and arrives damaged or incorrect, please contact Metromobility Customer Support right away at 888-616-3876 or support@metromobilityusa.com.

Once delivery has been accepted, the conditions below will apply.

General Return Conditions

  • Many products are subject to a restocking fee. Please refer to the individual product’s Return tab.

  • Return shipping costs are the customer’s responsibility.

  • Products must be returned in their original packaging.

  • Items must be new and unused. Signs of use include (but are not limited to):

  • Scratches, cracks, or frame damage
  • Dirty or worn tires
  • Pet hair or household debris
  • Wear on seats or armrests
  • Damage to charging ports or remotes

  • All included accessories must be returned, such as chargers, baskets, or included shrouds.

    • Accessories purchased separately do not need to be returned.

  • Shipping and service fees are non-refundable, including:

    • Outgoing freight

    • Next-Day or Overnight shipping

    • Inside Delivery

    • White Glove Delivery

    • Technical Setup services

General Return Window

  • Most items may be returned within 30 days of delivery, provided they meet all return conditions.

  • Please always refer to the individual product’s Return tab, as some products have different or more restrictive policies.

Non-Returnable Items (Hygiene Reasons)

For health and safety reasons, the following items cannot be returned:

  • Seating products (cushions and backs)

  • All slings

  • Mattresses

Items Subject to a 20%–25% Restocking Fee

Returned items in the categories below are subject to a 20%–25% restocking fee:

  • Lift chairs

  • Power wheelchairs

  • All scooters

  • Manual wheelchairs (excluding custom-built models)

  • Beds

  • Rehab Shower Commode Chairs

  • Parts and accessories

Return Process

  1. Request a Return Authorization (RA) within the product’s eligible return window.

    • The fastest way is to submit our online Return Authorization Request.

    • You may also contact us at:

    • Please include your order number, name, and item number.

  2. Once your RA is approved, you must ship the item within 14 days to the address listed on the RA.

  3. Upon receipt, the product will be inspected for damage and signs of use.

    • If the item shows signs of use, a refund cannot be issued.

    • If the item is deemed non-returnable, we will contact you to arrange return shipping (shipping costs apply).

  4. Approved refunds will be issued to the original payment method, minus any applicable restocking fees.

Important: Returns without an RA number will not be accepted or credited.

Return Shipping Responsibility

  • Unless the return is due to a Metromobility error, return shipping is the customer’s responsibility.

  • We are happy to help you choose an appropriate shipping method once your RA is issued.

  • For large items, we strongly recommend shipping insurance to cover the full retail value.

Failure to follow return-shipping instructions may result in additional fees. If an item is returned to the wrong address or a scheduled carrier pickup is missed, a $10 missed pickup fee