Shipping policy

At Metromobility, we prioritize reliable, complimentary shipping to ensure a seamless experience for customers across the United States and Canada. Below is a detailed breakdown of our shipping terms, timelines, and logistics partners:

1. Shipping Coverage & Costs

We offer 100% free standard shipping on all products—no minimum order value required. This includes:
  • Full-size mobility products (e.g., mobility scooters, electric wheelchairs)
  • Small accessories (e.g., replacement parts, baskets, cushions)
  • Shipping destinations: All U.S. states (including Alaska and Hawaii) and throughout Canada. There are no hidden shipping fees.

2. Order Processing & Delivery Timelines

Stage Details
Order Processing Time All orders are processed and dispatched within 1–2 business days (excludes weekends, U.S. federal holidays, and Canadian public holidays).
Delivery Time (U.S./Canada) 95% of orders arrive within 7 days from the ship date. Delivery may take slightly longer for remote areas (e.g., northern Canada, rural Alaska) but will still be completed within a reasonable timeframe.

3. Logistics Partners

We work with trusted carriers to ensure safe, on-time delivery, with carrier selection based on product type:
  • Full-size products (mobility scooters, electric wheelchairs): Shipped via FedEx or UPS (chosen for their expertise in handling larger, fragile items).
  • Small accessories (replacement parts, small attachments): Shipped via USPS (ideal for cost-efficiency and faster delivery to residential addresses).

4. Shipping Notifications

Once your order ships, you’ll receive a shipping confirmation email at the address linked to your order. This email includes:
  • Carrier name (FedEx, UPS, or USPS)
  • Tracking number (for real-time updates on delivery status)
  • Estimated delivery date
If you don’t receive the confirmation email within 2 business days of placing your order, please check your spam/junk folder. For further assistance, contact us via:
  • Phone: 888-616-3876
  • After-Sales Email: support@metromobilityusa.com
  • Website: Visit https://www.metromobility.com/ and navigate to the “Contact Us” page for additional support options.