FAQ
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
How to place an order?
You need to create an account on our website by entering your email address in order to receive notifications about your order status and shipment details. After completing your registration, select the style you want and pay for it right away.
Is after-sales service provided?
Yes, we offer 24/7 VIP after-sales support. Reach us at 888-616-3876 or Support@metromobilityusa.com—a personal advisor assists within 2 hours. Missing parts ship expedited free.
Do I need a driver’s license, insurance, or road tax?
Our Class 2 scooters need no driver’s license/road tax. Sidewalk use is allowed, but we recommend premium mobility scooter insurance for damage, theft, and 24-hour roadside assistance.
What should I do if my mobility scooter gets damaged?
All scooters have a 3-year comprehensive warranty. Contact support immediately for damage—U.S. team offers on-site repair (major cities) or free replacement within 48 hours (95% satisfaction).
How do I activate the warranty?
Warranty activates automatically on delivery. We’ll send a confirmation email with coverage terms, claims info, and warranty specialist contacts.
Which payment methods are accepted?
We accept major secure payment methods: PayPal, Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Facebook Pay—all via a secure gateway.
Is my payment information secure?
Yes. Payments are protected by 256-bit SSL encryption and PCI DSS standards. We never store full payment details, keeping your info confidential.