Privacy policy
Thank you for visiting our website and for your interest in our products. This Privacy Policy describes how www.metromobility.com (the "Website" or "we") collects, uses and discloses your personal information when you visit or purchase from the Website.
What do we use the information for?
We use the information we collect to process your orders and to provide a more personalized shopping experience, including allowing us to provide you with customer support. For example, we use the information you provide to process payment for your order, arrange shipping, provide you with invoices and/or order confirmations, communicate with you, and screen orders for potential risk or fraud. We may also use the data collected to provide you with information or advertising about our products or services when consistent with the preferences you have shared with us, such as keeping you informed of new products, services and offers when you elect to receive newsletters, updates and coupons.
When and what information do we collect?
When you visit our Website, we collect certain information about your device, your interaction with the Website and the information needed to process your orders. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual, including the information below, as "Personally Identifiable Information" (PII). When you subscribe to our newsletters or when you place an order, we may collect PII such as your name, email address, mailing and billing address, phone number, and credit card and other information to process the order or help you with your shopping experience.
Where do we get the information from?
The information we collect is provided by you when you visit the Website, sign up for newsletter, updates and coupons, place an order, or contact customer support.
Consent
By visiting our Website, making a purchase, subscribing to our newsletter or contacting us, you are giving consent to the collection and use of this information by Metro Mobility. By placing an order, you are giving us consent to send communications to you via your provided email, phone, or text, information on your order, product updates and offers, as well as customer support communications. If we make any changes to the Privacy Policy, we will post the changes on this page.
Can I opt-out?
Yes, you may opt-out at any time from any or all of our communication channels. To opt-out, contact Customer Support or email support@metromobilityusa.com.
Do we use Cookies?
Yes. "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to personalize our homepage and for you to store items in your shopping cart between visits. Most Web browsers automatically accept cookies, but you can change your browser settings to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping cart and purchasing them.
Do we share information with third parties?
We are committed to protecting your privacy. We use the information we collect to make shopping at MetroMobility.com possible as well as to enhance your overall shopping experience with us. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. For example, we use Shopify as the platform to process our online order payments. You can read more about how Shopify handles your personal information here: https://www.shopify.com/legal/privacy/customers. We may also release your information if we believe it necessary to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. This is information that cannot identify you as an individual.
Google Analytics
We may use Google analytics to help us understand how our customers use our Website. You can read more about how Google uses your information here: https://www.google.com/intl/en/policies/privacy. You can also opt out of Google analytics here: https://tools.google.com/dlpage/gaoptout.
We may share information about your use of the website, your purchases, and your interactions with us on other websites with our advertising partners Interactive information on ads. We may collect and share some of this information directly with our advertising partners, in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location). For more information about how targeted advertising works, you can visit the Network Advertising Initiative (“NAI”) education page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by:
Facebook - https://www.facebook.com/settings/?tab=ads
Google - https://www.google.com/settings/ads/anonymous
Additionally, you may opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal: https://optout.aboutads.info
Alternatively, you can deactivate the use of cookies by third party providers by visiting the Network Advertising Initiative’s deactivation website http://www.networkadvertising.org/choices
Public Pages www.metromobility.com
This Website has public review pages that allow users to communicate with other users. It is important to understand that this information can be viewed by others and could potentially appear in other areas not on this site. An example of this being a search engine. We have no control over who uses or views any information posted on one of our public pages. When writing in these pages make sure to use discretion and not post anything you would not want others to see. The use of these public pages is also subject to the other Terms and Conditions listed on our Website.
California Consumer Privacy Act (CCPA), as amended by CPRA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or deleted. You have the right to opt-out of selling or sharing of your information, the right to limit the use of sensitive Personal Information and the right to non-discrimination. If you would like to exercise these rights, please contact customer service.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact customer service.
Policy for Minors (17 years old or younger)
Any individual 17 years old or younger should not be submitting information through this website without their parent's or guardian's consent.
Contacting Us
Customer Service
888-616-3876