METRO FAQ

F.A.Q

ORDER

How to place an order?

You must create an account on our website by entering your email address in order to receive notifications about your order status and shipment details. After completing your registration, select the style you want and pay for it right away.

Do you provide after-sales service?

After-sales service is provided to all Metro customers. Simply contact us, and we will help you resolve your problems. We will reship if there are any missing parts.

How can I cancel my subscription?

Our scooters are all classified as class 2 mobility scooters. They can only be driven on paved surfaces. As a result, you will not require a driver's license, insurance, or road tax. Green mobility scooters are allowed on public sidewalks. However, insurance is strongly advised for your own protection.

What happens if the scooter is damaged?

All of our scooters come with a comprehensive warranty. If you have any issues, please contact us and we will resolve them.

How do I registrer my product for my warranty to become valid?

Your warranty is automatically valid from the day you receive your mobility scooter.

What methods of payment do you accept?

We accept Visa, Mastercard, American Express, Discover, Diner Club, Shop Pay, Apple Pay. Google Pay and Facebook Pay.

Are my financial details safe?

We accept Visa, Mastercard, American Express, Discover, Diner Club, Shop Pay, Apple Pay. Google Pay and Facebook Pay.

PRODUCT GUIDE

How wo choose the right mobility scooter?

You can click here to know more information about mobility scooters.

Is the scooter's battery aircraft compliant?

No, all lead-acid batteries are not airplane compliant.

Can my mobility scooter be used in the rain?

Yes, you can ride your scooter in the rain. Stay at home if it is snowing or icy! Keep in mind that ice, snow, and slippery surfaces such as manhole covers, wet grass, and drains can have an impact on braking and steering. Always exercise extreme caution. We do recommend that you try to avoid heavy downpours as this can cause water damage to the scooter; if you do get caught in the rain, we highly recommend that you thoroughly dry the scooter when you get home.

Will my order arrive assembled?

All of our scooters come with a comprehensive warranty. If you have any issues, please contact us and we will resolve them.

Do I need to pay extra for the charger and the battery?

The price of the battery/charger is included in the prices listed on our site for scooters.

Can I push manually if battery fails?

Yes, the scooter can be pushed to move.

How long does it take to fully charge the batteries?

The battery charging takes an average of 6 to 8 hours.

INSTALLATION

Do you have the mobility scooter installation guide video?

You can click here to see the video.

How to troubleshoot your mobility scooter if it failed to power on?

You can click here to see the video.

Rear LED Light Replacement Video

Video link here.

Speed Controller Switch Replacement Video

Video link here.

Flag Installation Video

Video link here.

Headlight Replacement Video

Video link here.

WARRANTY

What is your warranty policy for batteries?

You can click here to see the video.

Can I return my scooter if I don't want?

The following is our return policy:

- If you need to return an item, you must notify us within 7 days of receiving it.

- If the return is due to quality issues, we will pay the return shipping cost after consulting with our technicians.

- If the return is not due to a defect in the product, the client will be charged for shipping as well as a 4% credit processing fee.

- The item must be brand new, with all parts and accessories, and no damage, scratches, or flaws.

- MetroMobility must be contacted within 7 days of delivery to obtain a Return Authorization (RA).

- Once our team has received the RA, you will be given instructions on how and where to return the scooter. You can expect a refund within 5-7 days after receiving and completing an inspection on your returned product.

SHIPPING

Can you ship internationally? And how much does shipping cost?

Customers from the United States receive free shipping.

Note: Only a limited number of products are available for delivery in Japan and Europe. Please confirm availability with customer service before purchasing if you live in Japan or Europe.

How long does shipping take?

- The total shipping time is 4-10 business days; your order should arrive within this timeframe.

- Order processing and shipping take 2-3 business days, and delivery takes another 2-7 standard business days.

- We appreciate your understanding if any delays are caused by unforeseen circumstances, such as bad weather.

How do I track my order?

We provide a tracking number once your item has been shipped out, you may monitor it here by providing your tracking number or order number.

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F.A.Q

ORDER

PRODUCT GUIDE

INSTALLATION

WARRANTY

SHIPPING

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F.A.Q

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